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Phone: 070-6527-0333
Contact: Akihiro Takagi
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FAQ

What is tebura?

Tebura is a reservation available web app which is used in order to maximize the travelling time of the travelers who do not use a tour package. It is to support tourist who wants to find place for depositing luggage in sightseeing place.

How to book in tebura?
  1. There are four ways to go to booking form page:
    • A. By clicking “Go to Booking Form”
    • B. Search a luggage storage location by picking in the dropdown select
      1. After selecting the Luggage storage location, you will see the Storage location details.
      2. Then click “Go to Booking Form” button
    • C. Luggage Storage Locations section below
      1. After selecting the Luggage storage location, you will see the Storage location details.
      2. Then click “Go to Booking Form” button
    • D. By clicking “Click Here For Baggage Claim Direction and Time” button (Make sure your GPS/Location is active).
      1. the routing map will not work if you are not in Japan.
      2. After clicking the button you will see the route for your nearest storage location
      3. The button will change text saying the approximated distance and time to get to your location.
      4. Click the button again and it will proceed to booking.
  2. If you reach the booking page by choosing option “b”,”c”,”d” the location will be automatically selected for you. If not you could select the location you want to choose
    1. By clicking “See the selected Storage Location details” button you can see the storage location details
    2. By clicking “See Location Near You” button, you will be able to see Storage location most nearest to your location.
  3. Fill up fields like booking date, booking time, and etc.
    1. You can pay by cash or by paypal (it depends on each location)
    2. Also make sure to put your information so that we could contact you
  4. Click Book Now
  5. proceed with the payment and then wait for our email/call for more details
  6. Done!

Watch the video here for more details

Available Payment Option
  • Paypal
  • Cash

Payment Option depends on each storage location

How to see nearest storage location?

By clicking “Click Here For Baggage Claim Direction and Time” button (Make sure your GPS/Location is active).

  • the routing map will not work if you are not in Japan.
  • After clicking the button you will see the route for your nearest storage location
  • The button will change text saying the approximated distance and time to get to your location.
  • Click the button again and it will proceed to booking.

Watch the video here for more details

What to do when I lost luggage?

When you are traveling, you are always concerned whether your luggage is safe and with you! We know that fear, matter of concern. Its the biggest trauma ever while traveling. It can get lost anywhere anytime no matter if you are at the airport or any secured other places. To get your lost luggage at the airport contact here:
For domestic flights: https://www.jal.co.jp/en/dom/baggage/accident/
You can get service or assistance for the following conditions:

  • Damaged baggage
  • Lost baggage
  • Baggage left behind or wrong baggage
  • Lost property in aircraft or lounge

For international flights: https://www.jal.co.jp/en/inter/baggage/accident/
You can get service or assistance for the following conditions:

  • Damaged baggage
  • Lost baggage
  • Baggage left behind
  • If you have taken the wrong baggage
  • Lost property in aircraft or lounge
Should I trust Tebura?

Tebura is the first online luggage reservation service. Even though it is a new concept, it has successfully gained establishment and popularity among the travellers. We are also one of the foremost members of Sharing Economy Association. To expand our business and enhanced service, we have got support from Kobe, Tokyo Metropolitan Small and Medium Enterprise Support Center, Horizon XX, Dmm Iroiro and Monsac.
Tebura is project operated by SamePage Limited.

For more information visit our facebook page: https://www.facebook.com/teburaninja/
Twitter: https://twitter.com/teburaninja

Travelers’ satisfaction is our only aim.

What are the store locations of Tebura?

Tebura has grown to 9 stores in Tokyo including HIS. All of the stores of Tebura in Tokyo city are operated by Samepage Inc.
For address and direction visit: https://tebura.ninja/luggage-storage-locations/

  1. To store luggage in Osaka:
    • Osaka Tourist Information Center: 8th Floor Shinsaibashi OPA,1-4-3 Nishi Shinsaibashi,Chuo-ku,Osaka City,Osaka.
  2. To store luggage in Kyoto, Tokyo:
    • Kyoto Tourist Information Center: 3rd Floor Tsujikura Building, 380 Komeya-cho,Kawaramachi shijo agaru, Nakagyo-ku,Kyoto City,Kyoto
  3. To store luggage in Nara district:
    • Nara Tourist Information Center: 2F Misugi Building, 3 Banchi Higashimukinaka-Cho, Nara City, Nara
  4. To store luggage in Chuo, Tokyo:
    • Bancarella Gioia: Japan, 〒104-0031 Tokyo, Chuo, Kyobashi, 3 Chome−3−12, YamaKyo Building(山京ビル) B1F
  5. To store luggage in Taito ku:
    • Kaminari concierge: 2nd floor, 2-3-12, Kaminari-mon,Taito-ku,Tokyo
  6. To store luggage in Shibuya:
    • H.I.S.Shibuya Tourist Information Center: B1F Shibuya Modi, 1-21-3, Jinnan, Shibuya-ku, Tokyo
  7. To store luggage in Shinjuku:
    • H.I.S.Shinjuku Tourist Information Center Sanchome: 1F Hulic Shinjuku 3-chome Building 3-17-2 Shinjuku, Shinjuku-ku Tokyo.
    • H.I.S.Shinjuku Tourist Information Center Shinjuku HeadOffice:
      1F South gate Shinjuku Building 5- 33-8 Sendagaya Shibuya-ku Tokyo
  8. To store luggage in Harajuku:
    • H.I.S.Harajuku Tourist Information Center: 1F Harajuku Ash Building 19-11 Jingumae 1 Chome Shibuya-ku Tokyo
  9. To store luggage in Chiyoda:
    • 505 1-1-5 Uchikanda, Chiyoda-ku, Tokyo SamePage Inc. Office: 505 1-1-5 Uchikanda, Chiyoda-ku, Tokyo
  10. For pick up only:
    JR Tokyo Station Marunouchi South Exit. Pickup only. If you would like to take pick up
    service, please select this while booking: JR Tokyo Station Marunouchi South Exit
  11. H.I.S. Ueno Tourist Information Center:
    • The address of this information center is: 1F Ueno Yamaguchi Bldg,4-5-7, Ueno, Taito-ku, Tokyo
  12. H.I.S. Ginza Core Tourist Information Center:
    • The address of this information center is: 5F Ginza Core 5-8-20 Ginza Chuo-ku Tokyo

Service URL Tebura – https://tebura.ninja/ja/home-jp/
English page Service URL Tebura – https://tebura.ninja/

What are the associated store or nearest stations for Tebura?
  1. Samepage Headquarters: Nearby Otemachi Station and Kanda Station
  2. Roppongi Este shop: Nearby Roppongi 1-chome station and Roppongi Station
  3. Bankarerra Gioia: Nearby Ginza Station and Ginza chome station
  4. H.I.S Harajuku Tourist Information Center: Nearby Harajuku Station and Meiji jingumae
  5. H.I.S Shinjuku Tourist Information Center Shinjuku office: Nearby Shinjuku Station
  6. H.I.S Shinjuku Tourist Information Center Sanchome head office: Nearby Shinjuku San-chome Station
  7. H.I.S Ginza core Tourist Information Center: Nearby Ginza Station
  8. H.I.S Ueno Tourist Information Center: Nearby Ueno Station
  9. H.I.S Shibuya Tourist Information Center: Nearby Shibuya Station
Can i reserve my luggage early and pay later?

We will introduce this service later

Can i pay during baggage claim?

We will introduce this service later

How can i decide which store size should i book?

Depends on your luggage size. If you have extra hand bags and other carriers, you can reserve them in tebura as well.

Is there any extra benefit i can receive from Tebura?

Visit our website for more details https://tebura.ninja/play-roulette/

What if i want to book for more days?

In booking form of Tebura, you can book for 3 day. If you need to book for more days just fill out the booking form again.
For example: you want book for 5 days. Fill out the booking form for 3 days first. After completion, fill out the booking form and select for 2 days.
We are working on improving our booking form for more extended days. Please bear with us.

Do I need to reveal my location?

No. You don’t need to reveal your present location or address for booking in Tebura.

Does tebura offer any discounts?

Tebura does offer discounts on different occasion and sometimes giveaway. Keep your eyes on our website for exciting offers and discounts.

What if my baggages are damaged?

We take care of your luggage like the way you do. We assure you no damage will occur for your belongings.

What if my belongings are stolen?

We give you full warranty that your belongings will be kept safe and sound. No damage or stealing will occur. Our reservation store are renowned company and we take care of your belongings with extra care because our aim is to ensure hands free travel. Keep your trust with Tebura.

What should I do if I want to suggest my friends about Tebura

If you like our service and want your friends to use Tebura, share your experience on social media. Like our page and share Tebura.
Facebook: https://www.facebook.com/teburaninja/
Twitter: https://twitter.com/samepage33/

What is the procedure if I am not able to arrive in person for baggage claim?

Soon we are going to introduce delivery option for Tebura.
For now,the following options you can try:

  • If you cannot come in person for baggage claim please inform us and send someone as representative. You just need to show your email and provide the representative’s phone number.
  • Inform us when you will be able to collect your baggage and we will extend your reservation days.
What can i do if i feel problem while booking?

Call us at : 0120-339-099
Or chat with us on Tebura, we respond very quickly : https://tebura.ninja/